Low Call or Video Quality Issue with Skype
Skype is one of the most used instant messaging apps for chats, calls and video calls. It helps in connecting users with friends, family, and colleagues. However, sometimes the quality of calls is not satisfying. It is quite annoying when you get disturbances on video calls. You hear the other person quite late after he/she has spoken. You cannot even see his/her face clearly. And then the whole excitement of having a video call vanishes. It becomes even more embarrassing when the video call is business-related. It creates a bad impression and sometimes even the deal slips from your hands. Considering all these inconveniences, here are some suggestions to help you overcome issues such as poor quality video, video freezing, etc on Skype.
Download the latest version of Skype
New versions are introduced to solve the issues in older versions. So, for better performance of the app and better service; always stay updated with the latest version. In the case of video calls, your experience would be best if persons at both the ends are using the most recent version of Skype. Download the latest version of Skype with //www.skype.com/en/download-skype/skype-for-computer/.
Check your Internet Connection
Check your internet connection or ask your friend (or the person at another end) to check his connection when the video blurs. When the internet connection is weak; Skype lowers the call quality to stop it from dropping. You will experience frozen video, poor sound or dropped calls in low-quality video calling. Thus, use a wired connection or a strong Wi-Fi connection. Also, close the programs that might be using your internet connection.
Check your Hardware
Now you have the latest version of Skype and your internet connection is also strong. It’s time to check the possible hardware issues.
- If you are using a laptop with an integrated webcam and microphone; replace them with an external webcam and a USB headset. If the external camera causes a problem; try changing the USB port.
- Make sure your webcam is plugged into the system, installed properly and is not mute while you are making a video call.
- You can make a free test call to ensure clarity in your voice. It will ask you to record your voice and playback to listen to it.
- Go to Tools>Options and then click on Video settings. If the video stream is visible; the webcam is working fine.
The above-stated suggestions work in most of the scenarios; if they don’t; call Skype support or any reliable third party Skype customer service for assistance.